Rights & Responsibilities

We will:

• Ensure our patients have 24-hour access to medical advice.
• Aim for you to have access to a medical professional within 48 hours of your initial contact during surgery hours, or in an urgent case, the same day.
• Work in partnership with you to achieve the best medical care possible.
• Involve you and listen to your opinion and views in all aspects of your medical care.

We would respectfully ask that you:

• Let us know if you intend to cancel an appointment or are running late.
• Inform the practice staff of any change in your circumstance e,g contact details.
• As patient you are responsible for your own health and that of any dependents. It is important that you follow the advice given to you by the practice.
• Treat staff with courtesy and respect. Reception staff may have to ask some personal questions to assist us in providing you with the best service.